How to get a deposit refunded ?

How to get a deposit refunded ?

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Posted Tue 7 Sep 2021 7:34 PM
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Group: Community Member Last Active: Tue 7 Sep 2021 7:31 PM Visits: 2
Hello all - super grateful for any advice. In the past my family have been frequent visitors to the West Coast of Ireland from our home in London - and in early 2020 I wanted to surprise my family with a return visit. I made an inquiry with somebody I know who advertises a holiday property that sleeps 10 - and she said a deposit of 600 Euros would secure it. I sent the money by bank transfer immediately. You know the rest of this story  - Covid hit  - and I have all the messages and emails between us saying first of all  ' wait and see ' and then  ' let's agree to cancel the booking and return the deposit?'. 

I have several messages from her saying she will return the deposit, and then saying she can't get access to her bank account, and then a cheque (which I didn't ask for) she says was lost. Now she has stopped answering my messages  - but I see online she continues to advertise the property. 

I don't want to be difficult - but she owes me 600 Euros. What actions/ complaints/ organisations are open to me to get my money back ? 

Really grateful for any advice - and I promise I will re-book my holiday to Eire ASAP! 

Thank you. 
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Posted Tue 7 Sep 2021 7:54 PM
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Hello Moore,

Thank you for reaching out to share your experiences.

It's awful to hear about this situation and your experiences with one of the local accommodations providers, on top of an already challenging time which affects us all. I'd be more than happy to offer a bit of advice to help point you towards help. 

Firstly, I'd like to begin by encouraging you to reach out to Fáilte Ireland to inform them about your experience. As the National Tourism Development Authority, they're the ones supporting tourism businesses on the ground and they are continuing to monitor the situation in the current climate. For the sake of Irish Tourism, Fáilte Ireland actively advocates and promotes best practices for the benefit of all concerned. 

As all tourist accommodation is provided by the private sector, as such, they are free to interact with their public in whatever manner they deem appropriate to their business objectives. While Fáilte Ireland does have a role in regulating accommodation, the legal contract of sale is between the guest and the accommodation provider. Regrettably, Fáilte Ireland cannot hold responsibility for how the private sector interacts with their customers.

In addition, I'd recommend taking a peek at the following websites, as they may be of interest:
The Competition and Consumer Protection Commission 
The European Consumer Centre 

I sincerely hope that this helps! And when you do pop by to see us again, I sincerely hope the good memories that you make will help to make up for this difficult and uncertain time.

Kindly,

Rochelle

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